At ZESTFIT, we want every customer to have a smooth and satisfactory shopping experience. We take great care to ensure that our sportswear, activewear, T-shirts, track pants, joggers, shorts, and other clothing products reach you in the best possible condition.

Please read our Refund, Return & Exchange Policy carefully before placing an order.

1. Return Eligibility

Products purchased from ZESTFIT may be eligible for return if they are unused, unworn, unwashed, and returned in their original condition with all tags, labels, and original packaging intact.

2. Return Request Period

Customers must submit a return request within [7 days] of delivery. Return requests received after the applicable return period may not be accepted.

3. Product Condition

Returned products must be in their original condition. Products showing signs of use, washing, alteration, damage, stains, odour, excessive wrinkles, or other customer-caused wear may not qualify for return or exchange.

4. Original Tags & Packaging

All original brand tags, price tags, labels, accessories, and packaging supplied with the product must be returned with the item. Products with removed or damaged tags may not be accepted.

5. Size Exchange

If you have ordered the wrong size, you may request a size exchange within the applicable return period, subject to availability of the requested size.

6. Colour or Product Exchange

An exchange for another colour or eligible product may be requested, subject to stock availability and any applicable price difference.

7. Damaged Product

If you receive a damaged product, please contact ZESTFIT customer support as soon as possible and provide clear photographs or videos showing the product and damage so that we can review your request.

8. Wrong Product Received

If you receive a product, colour, or size different from what you ordered, please notify us within [48 hours] of delivery. Once verified, we will assist with an appropriate replacement, exchange, or refund.

9. Missing Items

If any product or item from your order is missing, contact our customer support team within [48 hours] of delivery with your order details and, where available, an unboxing video or photographs.

10. Non-Returnable Products

Certain products may be marked as Final Sale / Non-Returnable on their product pages. For hygiene reasons, innerwear and other hygiene-sensitive products may also be non-returnable except where required by applicable law or where the item received is defective or incorrect.

11. Sale & Promotional Products

Products purchased during a sale, clearance event, special promotion, or using a promotional offer may have different return or exchange conditions. Any special conditions will be mentioned on the relevant product or offer page.

12. Return Shipping Charges

Return shipping charges may be borne by the customer for preference-based returns or exchanges. If ZESTFIT supplied an incorrect, damaged, or verified defective item, applicable return shipping costs will be handled according to our support team’s instructions.

13. Return Quality Check

Every returned product is subject to a quality inspection after it reaches us. A refund or exchange will be processed only after the returned product meets the applicable return conditions.

14. Refund Approval

Once the returned product has been received and inspected, we will inform you whether your refund has been approved or rejected.

15. Refund Processing Time

Approved refunds are generally initiated within [5–7 business days] after successful inspection. The actual time for the amount to appear in your account may vary depending on your bank, card issuer, payment gateway, or payment method.

16. Refund Method

Where applicable, refunds for prepaid orders will normally be processed to the original payment method. If this is not possible, our support team may contact you regarding an alternative permitted refund method.

17. Cash on Delivery (COD) Refunds

For eligible COD order refunds, customers may be asked to provide appropriate bank or payment details through our official support channel. Never share sensitive information such as OTPs, card PINs, CVVs, or passwords.

18. Shipping & COD Charges

Original shipping, COD, convenience, or similar service charges may be non-refundable unless the refund results from an error attributable to ZESTFIT or applicable law requires otherwise.

19. Order Cancellation

Orders may be cancelled before they are shipped, where cancellation is still operationally possible. Once an order has been dispatched, it generally cannot be cancelled and will instead be handled under the applicable return process after delivery.

20. How to Request a Return, Refund or Exchange

To submit a request, contact ZESTFIT customer support and provide:

• Your full name

• Order ID / Order Number

• Registered phone number or email

• Product name

• Reason for return or exchange

• Required size/colour in case of exchange

• Clear photographs/videos where the product is damaged, defective, or incorrect

Customer Support: [Email Address]
WhatsApp / Phone: [Contact Number]
Return Address: [Complete Return Address]

Please do not send a product back without following the return instructions provided by our customer support team.

Important Note

ZESTFIT reserves the right to review return, refund, and exchange requests in accordance with this policy and applicable law. Nothing in this policy is intended to limit any mandatory consumer rights available under applicable law.

By purchasing from ZESTFIT, you acknowledge that you have read and understood this Refund, Return & Exchange Policy.

ZESTFIT
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