B2B Exchange Policy
ZESTFIT – Feel The Zest
This B2B Exchange Policy applies to wholesale, bulk, retailer, reseller, distributor, institutional, and other business-to-business orders placed with ZESTFIT. Since B2B orders are processed in larger quantities and may involve special pricing, the exchange conditions differ from those applicable to regular retail customers.
Please review this policy carefully before confirming a B2B order.
1. B2B Order Eligibility
This policy applies only to orders placed by retailers, wholesalers, distributors, resellers, businesses, organisations, or other approved B2B customers purchasing ZESTFIT products in bulk or at wholesale prices.
2. Exchange Request Period
Any exchange request must be submitted within [3 days / 48 hours] of receiving the shipment. Requests received after this period may not be accepted.
3. Manufacturing Defects
Products with a verified manufacturing defect may be eligible for exchange. Examples may include stitching defects, fabric defects, damaged zippers, incorrect printing, or other manufacturing-related issues.
4. Wrong Product Supplied
If ZESTFIT supplies a different article, design, size, colour, or quantity from the confirmed order, the buyer must notify us within the applicable inspection period.
5. Transit Damage
If products arrive damaged during transportation, the buyer should immediately document the condition of the package and products using clear photographs and videos and contact ZESTFIT.
6. Unboxing Video
For claims involving damaged products, missing quantities, incorrect products, or major shipment discrepancies, an uninterrupted unboxing video may be requested to help verify the claim.
7. Quantity Verification
B2B buyers are responsible for checking the quantity of products received against the invoice, packing list, or confirmed order immediately after delivery.
Any shortage must be reported within [48 hours].
8. Size Exchange
Size exchanges for correctly supplied B2B orders are not guaranteed. Any size exchange will depend on stock availability, order terms, and approval from ZESTFIT.
9. Colour Exchange
Products correctly supplied according to the confirmed order generally cannot be exchanged merely because the buyer later prefers another colour.
Any exception will be at ZESTFIT’s discretion and subject to availability.
10. Design / Article Exchange
Once the correct article or design has been supplied according to the confirmed B2B order, exchange for another article or design may not be available unless agreed separately.
11. Product Condition
Products submitted for exchange must remain:
Unused
Unwashed
Unaltered
Unworn
Undamaged by the buyer
With original tags and labels
In original packaging, wherever applicable
Products that do not meet these conditions may be rejected.
12. No Exchange After Resale or Use
Products that have already been sold to an end customer, used, washed, altered, customised, relabelled, damaged, or otherwise commercially processed by the B2B buyer will generally not be eligible for exchange.
13. Custom & Private Label Orders
Custom-manufactured, personalised, specially printed, embroidered, private-label, custom-colour, or specially packed products are generally not eligible for exchange unless there is a verified manufacturing defect or an error attributable to ZESTFIT.
14. Sale & Clearance Stock
Products purchased as clearance stock, discontinued stock, end-of-season stock, special B2B deals, or products specifically marked Final Sale / No Exchange are generally not eligible for exchange except where otherwise agreed or required by applicable law.
15. Minor Variations
Minor variations in colour, fabric appearance, texture, measurements, finishing, or shade may occur between production batches.
Reasonable manufacturing variations that do not materially affect the product may not qualify as defects.
16. Exchange Approval
No B2B exchange should be considered approved until ZESTFIT has reviewed the claim and provided confirmation.
Buyers should not return goods without receiving return or exchange instructions from our B2B support team.
17. Return Shipping
Where an exchange results from a verified ZESTFIT error or manufacturing defect, return and replacement shipping will be handled according to the approved claim.
For buyer-requested exchanges that ZESTFIT agrees to accept, shipping and handling costs may be payable by the buyer.
18. Replacement Availability
Approved exchanges are subject to stock availability.
If the same article, size, or colour is unavailable, ZESTFIT may, depending on the agreed commercial terms, offer an alternative product, credit adjustment, or another mutually agreed resolution.
19. B2B Refunds
B2B transactions are primarily eligible for exchange/replacement rather than refunds, unless otherwise agreed in writing or required under applicable law.
Advance payments, customised orders, production orders, and special wholesale orders may be non-refundable once production or order processing has commenced, subject to the agreed order terms.
20. How to Raise a B2B Exchange Request
To request an exchange, contact the ZESTFIT B2B support team and provide:
Business / Firm Name
Contact Person Name
Invoice Number
Order Number
Date of Delivery
Product / Article Name or Code
Quantity affected
Size and colour details
Reason for exchange
Clear product photographs
Unboxing video, where requested
Copy of invoice, where required
B2B Support: [Email Address]
WhatsApp / Phone: [B2B Contact Number]
Return Address: [Complete Business / Warehouse Address]
Please obtain approval and return instructions before sending any B2B products back to ZESTFIT.
Important B2B Notice
By confirming a wholesale or B2B order with ZESTFIT, the buyer acknowledges the applicable commercial terms and this B2B Exchange Policy. Any order-specific written terms agreed between ZESTFIT and the buyer may take precedence over general provisions of this policy to the extent permitted by applicable law.
ZESTFIT reserves the right to inspect and verify exchange claims before approving a replacement, credit adjustment, or other resolution.
ZESTFIT
Feel The Zest